Frequently Asked Questions
Everything you need to know about shopping with Bersama
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return an item?
You can return any unworn and unwashed items within 30 days of delivery. Simply visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
Bersama accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay.
How do I find the right size?
Every product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific product dimensions.
Are your materials sustainably sourced?
Yes, Bersama is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for our collections.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we offer a 1-hour window after purchase to modify or cancel your order by contacting our support team.